FAQ:

Where can I browse samples of your work?

You can browse a variety of samples on the Angel Printing “Portfolio” page.  Click on “Portfolio” at the top of the Angel Printing home page.  Click any of the image samples on the page to view a larger version of the image. Once the image is open, click “close” and the window will close to enable you to view the next image.

Or click here for the “Portfolio” page
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Where are your offices located?

We are located in Oceanside California (San Diego).  Click on “Contact Us” at the top of the Angel Printing home page for complete address listing and telephone numbers.
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What are you hours of operation?

We are open Monday through Friday 8 am-5 pm Pacific Standard time. Click on “Contact Us” at the top of the Angel Printing home page for complete address listing and telephone numbers.

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What is your privacy policy?

For a complete listing of our privacy policy click here
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What are your terms of use?
Angel Printing reserves the right to refuse an order.


What is CMYK Printing?

CMYK printing is actually short for Cyan, Magenta, Yellow, Black, and pronounced as separate letters. CMYK is a color model in which all colors are described as a mixture of these four process colors. CMYK is the standard color model used in offset printing for full-color documents in the printing industry. Because such printing uses inks of these four basic colors, it is often called four-color printing.


What are acceptable file formats?

Included is a complete of list of file formats that are accepted by Angel Printing:

Adobe Acrobat Document (*.pdf) (strongly recommended for final artwork files)
Adobe Illustrator Artwork 8.01- (*.ai) (recommended)
Adobe Photoshop Image (*.psd) (recommended)
Encapsulated Postscript File (*.eps) (strongly recommended for files that may need editing)

 

Bitmap Image (*.bmp)
CorelDRAW Image (*.cdr,*.clk)
GIF Image (*.gif)
JPEG Image (*.jpg,*.jpeg)
PCX Image Document (*.pcx)
PICT Image (*.pic)
PNG Image (*.png)
PostScript File (*.ps)
Scalable Vector Graphics (*.svg,*.svgz)
TARGA Image (*.tga,*.vda)
Windows Enhanced Metafile (*.emf)
Windows Metafile (*.wmf)

 

 

Online Print Solutions (OPS)
FAQs

How do I create an account?

At the top of the screen click on “Login”.  If you are already a client with Angelprint.com fill in your  user name and password. If you want to request an account click on “request account” on the login page.

click here to go to the login page

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How do I sign into my account?

At the top of the screen click on “Login”.  and sign in with your user name and password.  If you haven’t yet set up an account with Angel Printing, click on “request account” under the user name and password form field.

click here to go to the login page

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I forgot my password?

Go to the “Login”  page and click on the question mark button – You will be prompted to re-enter your e-mail address. The password information will be send to you.

click here to go to the login page

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How do I upload a logo, or image?

If you have a design, logo or photo that you would like to include with your printing, just click on the “Upload” link at the top of the Angel Printing home page and follow the prompts.


Need help creating a logo or special design for your printing.  Angel Printing offers one-on-one support to help you with your graphic design needs.  Please contact us to make an appointment or to schedule an online design collaboration.

Or click here to go to the upload page.

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How do I upload an entire design?
There are a variety of different ways that Angel Printing can assist you in creating your design.

  • You can upload single graphics (photos, logos) to include with your Angel Printing design.
  • You can upload your artwork for Angel Printing to print for you.
  • You can upload graphics as you create your own design through the Angel Printing self create design tools.

If you have a design or logo that you would like to include with your printing, just click on the “Upload” link at the top of the Angel Printing home page and follow the prompts. 

Need help creating a logo or special design for your printing.  Angel Printing offers one-on-one support to help you with your graphic design needs.  Click on our “design support” at the top of the Angel Printing home page for live help with one of our in-house graphic designers.

Or click here to go to the upload page.

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Can I create my own design?

You can create your own design with Angel Printing’s easy-to-use self create tools.  Click on “My Account”, then click on “Create an Account” and follow the prompts.  Once you’ve created your own Angel Printing customer account your ready to start creating your very own designs.  Click on “Create a design” at the top of the page and follow the prompts.

click here to go to the login page

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What are your file formats for uploading images?

The following is a list of file formats that are accepted by Angel Printing:

Adobe Acrobat Document (*.pdf) (recommended)
Adobe Illustrator Artwork 8.01- (*.ai) (recommended)
Adobe Photoshop Image (*.psd) (recommended)
Bitmap Image (*.bmp)
CorelDRAW Image (*.cdr,*.clk)
GIF Image (*.gif)
JPEG Image (*.jpg,*.jpeg)
PCX Image Document (*.pcx)
PICT Image (*.pic)
PNG Image (*.png)
PostScript File (*.ps)
Scalable Vector Graphics (*.svg,*.svgz)
TARGA Image (*.tga,*.vda)
Windows Enhanced Metafile (*.emf)
Windows Metafile (*.wmf)

Angel Printing does require that images, logos and designs are compressed and converted to CMYK color before uploading.  Please read the information on uploading files listed on the “upload” page.  Click on “Upload” at the top of the home page.

Or click here to go to the upload page.

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How long will it take to upload and image?

It may take up to several minutes depending upon your internet connection speed and file size.

Or click here to go to the upload page.

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Do you have templates to work with?

A variety of templates are available for easy download by going to the “Templates” page by clicking on “Templates” at the bottom of the screen.  This will take you directly to our “Templates” page where you can select from business card templates, club flyers and postcards specifically created for the PC, or Mac.

Click here for the “Templates” page

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What do I need to know before submitting a proof?
Before submitting a proof to Angel Printing, one thing to note is all computer monitors use RGB to display color. RGB stands for the three primary colors of light - Red, Green, and Blue. RGB can be described as the computer's native color space for capturing images and displaying them. As human eyes are sensitive to these primary colors - red, green, and blue - all colors are perceived as a combination of these three colors. When an image in RGB prints to the CMYK process it can take on a slightly different look. Some colors that you see on the computer monitor may not reproduce exactly the same after the image prints through the CMYK process.   In addition, some computer monitors display a limited range of colors with a variation in resolution (depending on the resolution capabilities of the monitor). Angel Printing automatically converts images to CMYK before printing.  However, it is highly recommended that if you have the software available, you convert your images to CMYK color before submitting them for printing ensuring you’ll get the best results.
The following is a list of programs that can convert your image to CMYK as well as directions on how to convert the image:


Microsoft Publisher 2000
Microsoft Publisher defaults to RGB. It is easy to convert everything to a CMYK color space or to start a new document using the CMYK color space.

Use the following menu options: Tools/Commercial Printing Tools/ Color Printing and select Process colors (CMYK). Please note that all images incorporated into a layout need to be linked and not embedded in order to maintain the CMYK color space within the image. Using the following menu options does this: Tools/Commercial Printing Tools/Graphics Manager and highlight the embedded image. Click Link and click Browse to locate the original file and link to it. You will then need to send both the images and the layout file to us for printing.


Adobe Photoshop 6 & CS
If the file already exists select the following menu options: Image/Mode/CMYK When starting a new file select CMYK for the mode before clicking OK.


Corel Draw 9
Select each object you want to convert. Select the Fill tool and click Fill Color Dialog. Make sure the Color model is CMYK. For each object with an outline, select the Outline tool and click the Outline Color Dialog. Make sure the Color model is CMYK.


Adobe Illustrator 9 & CS
Use the following menu options. For an existing file select Edit/Select All and then Filter/Colors/Convert to CMYK. For a new file, select File/New and select CMYK color for the Color Mode.


Quark Xpress 4.1 and up
Use the following menu options: Edit/Edit Colors/Show Colors in Use/Highlight Color and click Edit. Change model to CMYK and deselect Spot color. Remember to send us your layout and linked images!


Adobe InDesign 1.5.2 and up
Use the following menu options: Window/Swatches and Window/Color. Double click color in Swatches Change color mode to CMYK and color type to Process. Any colors created in the documents that are not in the Swatches palette, need to be changed to the CMYK color space. Select each object you want to convert and make sure the Color palette reflects the CMYK percentages. Click top right arrow in the palette to change to CMYK if necessary. Remember to send us your layout and linked images!


Adobe Pagemaker 6.5
Use the following menu options: Window/Show Colors. Double click "colors" in palette and select Model to be CMYK and Type to be Process. Please be advised that Pagemaker does not successfully represent CMYK color on the monitor.

The following programs do not have the ability to convert to CMYK.
Adobe Photoshop LE
Adobe PhotoDeluxe
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Works
Microsoft PhotoDraw
Picture It Publishing

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Why did the colors change after printing?
Samples printed on a consumer based ink-jet printer or home-based laser printer, although printed in CMYK ink, you’ll generally find that the colors look slightly altered after final printing is complete.   Angel Printing uses professional, high-end commercial printing presses in the industry to reproduce the truest possible industry standard CMKY colors. Other factors can come into play that may affect your original colors when printing from a consumer based printer that include the types of inks, the toners, climate, type of paper stock, the amount of ink released onto the paper stock as well as the speed in which it dries. For these reasons Angel Printing recommends using a Pantone Color Swatches (PMS value) and that you convert all images to CMYK color before submitting them to us for printing to ensure the best results.
Click here for a list of programs that convert color to CMYK.
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What do you recommend for black, white and blue colors?

To get a deep, rich black on your printing use the following CMYK values for black (do not use for small text). Cyan - 40%, Magenta - 40%, Yellow - 20%, Black - 100%
For small text: Cyan - 0%, Magenta - 0%, Yellow - 0%, Black - 100%
This technique will give you a deep black where you have heavy black ink
coverage on your printing.
• Black - text, image, background, etc. should be 100% Black, (C:0, M:0, Y:0, K:100)                                                                                                                 • White - text, image, background, etc. should be pure White. (C:0, M:0, Y:0, K:0)

How do I adjust for the correct image resolution?

The correct resolution for an image is 300dpi (dots per Inch) and 400dpi for the text at 100% bleed of the dimensions at which they will print to.  It is important to note that you cannot change a low resolution image to a high resolution. For instance, if you change a lower resolution image at 72 DPI to a higher resolution at 300 DPI, the image will look blurry because it stretches out the pixels. It is very important to adhere to these guidelines otherwise your image and text will not print at the highest quality.

The following are a few definitions of terms regarding resolution and printing.

DPI

DPI stands for dots per inch, which indicates the resolution of images. The more dots per inch there are, the higher the resolution. A common resolution for most printers is 600 dots per inch. This means 600 dots across and 600 dots down, so there are 360,000 dots per square inch.
PPI
PPI stands for pixels per inch, which is how a monitor displays an image. How the image looks on the screen is determined by the resolution of the monitor (the number of pixels the monitor can display in a given area). Therefore the PPI is the display resolution, not the image resolution.
SPI
SPI stands for samples per inch, which is a measurement of image resolution when doing a scan, or using an image from a CD or digital camera.
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What are Bleeds?
Bleed is the term for printing where an image or design goes right to the edge of the paper. If you have images or backgrounds that you want to bleed off the edge of the paper, then you must design your job larger than the final cut size. Bleeds are created by cutting through the enlarged image or background. To create a bleed, make your document (.125" larger on all four sides). For example, artwork for a 4" x 6" postcard should extend to 4.25" x 6.25".
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How should I align my design for best printing?
To ensure that the text is not altered it is import not to place text too close to edge of printing. We cut down your printing projects in large stacks. There might be a slight shift toward the bottom of the stack. If the stack shifts just a hair, you will notice the shift more the closer your text or graphics are to the edge. A safe rule of thumb is to allow 3/16" margin from edge.
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What resolution should my artwork be?

The correct resolution for artwork is 300dpi (dots per inch); otherwise the image quality will not be suitable if less than 300dpi.



How can I improve the quality of the printing?

You can improve the quality of the final printing and get clear, crisp lines on your line art. Use Adobe Illustrator or another vector based program (Adobe InDesign, QuarkXpress, Macromedia Freehand, Corel Draw). Do not use Adobe Photoshop for your text. Edit photos or add special effects to your printing design in Adobe Photoshop, then place the artwork into your Vector-based application to add the text. This technique will produce crisp graphics on your finished printing project
without the fuzz.
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Do you accept Microsoft word documents?

We recommend that you do not use any Microsoft applications for printing designs.
Microsoft is easy to use for printing on your desktop printer. But for commercial printers, Microsoft creates problems. We can print from Microsoft, but don’t recommend it because problems may arise to slow down production. Microsoft substitutes fonts without letting you know, so objects may shift without your knowledge. Also, your resolution might not be high enough for best quality color printing.


How do I reduce the size of my files to upload?
We recommend saving your file as a high resolution JPEG, which will help reduce the size and enable you to maintain a high quality image. If your file is larger than 4MB, you can also try saving it as a PDF, JPEG or TIF format. These file formats compress images in different ways to achieve a smaller file size.

  • PDF is a good choice for simple line art.
  • JPEG reduces the number of pixels and will work well for photographs that are too large to upload. Experiment with different levels of quality when saving to JPEG to get the best quality possible at an acceptable file size (less than 50 MB).
  • TIF is another recommended file format for good quality printing results.

Instructions on how to reduce the size of your with a few recommended programs.

Adobe Photoshop:
To decrease size of a Photoshop file, flatten the file. If it is still too large, save it as a .pdf. Select encoding: jpeg. First select #12 quality. Save the .pdf and check the file size. If the file is still too large, try saving it at lesser and lesser quality until it is small enough to upload.


What do you recommend for single page, or smaller designs?
We recommend using Adobe Illustrator for one page or smaller printing designs.
Use Adobe Illustrator, create outlines for your fonts, and save file as an EPS file type, compress with WinZip (PC) or StuffIt (Mac). This design technique allows us to easily place multiples of your final design into a layout program such as InDesign or QuarkXpress to fit our large press sheets to maximize efficiency and lower your printing prices. Great for Business Cards, Flyers, Postcards and Brochure Printing.


How can I re-order printing?
Angel Printing makes it easy for you to reorder at any time. To reorder, click “My Account” and log in to your account using your user name and password.  Click on “my orders” at the top of your account page, find the previous order that you would like to reorder, check the box next to the order and click “reorder”.  You will receive a confirmation email including the details of your order shortly after ordering.

Click here for the log in page

Click here for my orders

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What browsers do you support?
To make it easy and convenient for our customers Angel Printing supports all web browsers.

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Who do I contact about an unauthorized payment or billing error?
Angel Printing is dedicated to taking care of our customers.  If there is an error or payment in question please contact us immediately so that we may assist you.

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What resolution should I set to my digital camera?
Taking photos with a digital camera to add to your design is fine. Digital cameras are designed to take three pictures in three separate colors: red, green and blue.  The camera combines the colors together and saves the image onto the picture card.  When adjusting the camera’s settings it’s important to make sure it is set to the highest quality setting possible. You won’t be able to save as many pictures on the card but you’re looking for the highest quality of photo the camera can take instead of quantity.  Also, remember that the image needs to be at 300dpi, and converted to a CMYK image before uploading the image to Angle Printing.

Click here for the upload page

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